Responsible Gaming at 89dk

89dk operates as an entertainment platform for adult players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We recognise that while the vast majority of our players enjoy casino games and sports betting as a fun and recreational activity, a small number of individuals may be at risk of developing gambling-related problems. Our responsible gaming programme exists specifically to protect those individuals.

Gambling should always be an enjoyable leisure activity played within your personal means. At 89dk, we firmly believe that the best players are informed players — people who understand the odds, set clear budgets, play for entertainment, and stop when they have reached their limits. Everything in this Responsible Gaming policy is designed to support that approach.

Our responsible gaming commitment covers four core areas: prevention (stopping problems before they start), protection (tools that help you stay in control), detection (identifying early warning signs through usage monitoring), and support (connecting players who need help with the right resources quickly).

89dk is strictly a platform for adults aged 18 and above. No person under the age of 18 may register an account, make a deposit, or participate in any real-money game or betting activity on the 89dk platform. This is a non-negotiable requirement and is enforced at every stage of the account lifecycle.

How We Verify Age

All new 89dk registrations are subject to a Know Your Customer (KYC) identity verification process. During this process, you will be asked to submit one or more of the following documents:

• National Identity Card (NID) — Bangladesh National ID issued by the Election Commission
• Valid Bangladeshi passport (personal information page)
• Bangladesh driving licence (front and back)
• Birth certificate (in combination with a second document confirming current address)

Documents are reviewed by our compliance team, typically within 24 hours of submission. Real-money deposits and withdrawals are withheld until KYC verification is successfully completed. This process protects both you and the integrity of the platform.

Protecting Minors

If you share a device or household with persons under 18, we strongly encourage you to use device-level parental controls to prevent underage access to the 89dk platform. Always log out of your account after each session and never share your login credentials with anyone, including family members.

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs may indicate that gambling has moved from a recreational activity to a harmful habit. If any of these descriptions feel familiar, we encourage you to use the responsible gaming tools available on 89dk or reach out to our support team for guidance.

• Spending more money on gambling than you originally intended, or more than you can comfortably afford
• Chasing losses — continuing to bet in an attempt to recover money you have already lost
• Gambling to escape stress, anxiety, boredom, loneliness, or personal problems
• Lying to family members or friends about how much time or money you spend on gambling
• Neglecting work, study, family responsibilities, or social activities because of gambling
• Borrowing money, selling possessions, or taking out loans to fund gambling activity
• Feeling irritable, restless, or anxious when you are not gambling or when you try to cut back
• Repeatedly attempting to stop or reduce gambling without success
• Gambling with money set aside for essential expenses such as rent, food, utilities, or education
• Thinking about gambling constantly — planning the next session, reliving past wins, or calculating potential future wins

Recognising any of these patterns in your own behaviour is an important first step. 89dk's responsible gaming tools are available immediately within your account settings — no waiting period, no questions asked for protective measures. If you are concerned about your gambling, please act now.

Self-exclusion is one of the most powerful responsible gaming tools available at 89dk. It allows you to voluntarily restrict access to your own account for a defined period, giving you the space and distance needed to reflect on your gambling habits without the temptation of immediate access to the platform.

Available Self-Exclusion Periods

89dk offers the following self-exclusion durations, all of which can be activated immediately from your account settings or by contacting our support team:

One of the most effective ways to keep gambling within safe boundaries is to set a hard cap on how much money you can deposit into your account. 89dk's deposit limit tool puts this control directly in your hands. Limits are applied to your 89dk account regardless of which payment method you use — whether depositing via bKash, Nagad, Rocket, Upay, or bank transfer.

Types of Deposit Limits

Limit Change Rules

To ensure that limits genuinely protect you rather than functioning as a formality, 89dk enforces the following rules on limit changes:

• Decreasing a limit: Takes effect immediately. If you lower your weekly limit from ৳10,000 to ৳5,000, the new cap applies to your next deposit attempt right away.
• Increasing a limit: Subject to a mandatory 48-hour cooling-off period before the increase takes effect. This prevents impulsive decisions made during an active gaming session from undermining your long-term budget.
• Removing a limit entirely: Requires a 7-day cooling-off period and a confirmation from our responsible gaming team, who may reach out to check in before the limit is removed.

Sometimes you simply need a short break from the platform — not a full self-exclusion, but a defined pause to clear your head. 89dk's time-out feature is designed for exactly this purpose. It provides a temporary lock on your account that is quicker to activate and shorter in duration than a formal self-exclusion.

Time-Out Durations

The following time-out periods are available and can be activated instantly from your account settings:

• 24 hours — A single day away from the platform
• 72 hours (3 days) — A weekend or short break period
• 7 days (1 week) — A full week's cooling-off period
• 30 days (1 month) — An extended pause before deciding on longer-term measures

During a time-out, your account is locked for deposits, betting, and login. Any promotional or bonus communications are also paused. At the end of the time-out period, your account automatically reopens — no action is required from you unless you wish to extend the break.

Session Duration Reminders

In addition to time-out blocks, 89dk offers configurable session reminders that alert you after a defined continuous play period — for example, after 30 minutes, 1 hour, or 2 hours of uninterrupted gameplay. When the reminder triggers, a notification appears on screen prompting you to take a break. This feature is entirely opt-in and can be configured in your account settings under the "Responsible Gaming" section.

Reality Checks

Reality check notifications can be enabled to display a brief summary of your current session — including session duration, net wins or losses in ৳ BDT, and the number of rounds played — at regular intervals during active play. These serve as a factual reminder of your actual session performance rather than relying on subjective memory, which is often distorted during extended play periods.

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not delay in seeking help. Reaching out is a sign of strength, and early intervention produces significantly better outcomes than waiting until a problem has escalated. The following resources are available to you.

89dk makes it as straightforward as possible to access help and responsible gaming tools. You do not need to explain yourself, justify your concerns, or reach a specific threshold of harm before using any of the tools or requesting support. Every 89dk account holder has the right to use all responsible gaming features at any time, for any reason.

The table below summarises the key responsible gaming actions available to you and how to access each one: