Your Privacy Matters at 89dk
The 89dk Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your information. We are committed to handling your data with transparency, care, and the highest standards of security available to us.
End-to-End Encryption
All data transmitted between your device and the 89dk platform is protected by 256-bit SSL/TLS encryption — the same standard used by major international banking institutions. Your personal and financial information is never transmitted in plain text.
No Data Selling
89dk does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. The data you share with us is used solely to operate your account, process transactions, and improve the 89dk platform experience.
You Control Your Data
Registered 89dk account holders have the right to access, correct, export, and — in applicable circumstances — request deletion of their personal data. Submit a data request to [email protected] and our team will respond within 30 days of receipt.
Secure Data Storage
Personal data held by 89dk is stored on encrypted servers with access restricted to authorised personnel only. We maintain strict internal access-control policies and conduct periodic security reviews to guard against unauthorised access, disclosure, or loss.
Transparent Cookie Use
89dk uses cookies and similar tracking technologies solely to keep you logged in, remember your preferences, analyse platform performance, and — where applicable — personalise promotional content shown to you. You may adjust your cookie preferences at any time via your browser settings.
Breach Notification
In the unlikely event of a data breach that affects your personal information, 89dk will notify all impacted account holders promptly via the email address registered on their account. We will provide a clear description of the breach, what data was affected, and the steps we have taken in response.
Section 01
1. Introduction & Scope
This Privacy Policy applies to all personal data collected, processed, and stored by 89dk in connection with the operation of its online casino and sports betting platform accessible at https://89dk.app. It applies to all registered account holders, prospective users who visit the platform without registering, and any individual whose personal data is submitted to 89dk in the course of using or enquiring about our services.
By accessing the 89dk platform or registering an account, you acknowledge that you have read this Privacy Policy in full and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this policy, you must not register an account or continue to use the platform.
This Privacy Policy should be read alongside the 89dk Terms & Conditions and Responsible Gaming policy. Together, these three documents form the complete regulatory framework governing your use of the 89dk platform.
This policy is written in English and targets users of the 89dk platform based in Bangladesh. All data handling practices described herein apply to personal data submitted by users from within Bangladesh, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and all other regions of the country.
Section 02
2. Personal Data We Collect
89dk collects personal data through several channels: directly from you when you register an account or interact with our services, automatically as you use the platform, and in limited cases from third-party identity verification or payment processing partners. The categories of personal data we collect are set out in the table below.
| Data Category | Specific Data Points Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number, photograph (for KYC) | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account settings |
| Financial Data | Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details, transaction history, deposit and withdrawal amounts in ৳ BDT | Cashier/payment section, payment processor |
| Technical Data | IP address, device type and model, operating system, browser type, screen resolution, session tokens | Automatic collection via server logs and cookies |
| Usage Data | Pages visited, games played, bets placed, session duration, click-path data, feature interactions | Automatic collection via analytics tools |
| Communications Data | Live chat transcripts, support email correspondence, any written communications submitted to 89dk | Support channels, contact form |
| Responsible Gaming Data | Self-exclusion requests, deposit limit settings, time-out elections, problem gambling self-assessments | Responsible gaming tools within account settings |
89dk does not collect or process special category data — such as health information, racial or ethnic origin, political opinions, religious beliefs, or biometric data — except where a player voluntarily discloses health-related information in the context of a responsible gaming or self-exclusion request. Such disclosures are treated with the highest level of confidentiality and are not used for any purpose other than administering the responsible gaming measure requested.
Section 03
3. How We Use Your Data
89dk processes personal data only for specific, legitimate purposes that are necessary to deliver our services, meet legal obligations, and maintain the security and integrity of the platform. We do not process your personal data in any manner that is incompatible with the purposes described below.
Account Management & Service Delivery
We use your identity and contact data to create and maintain your 89dk account, verify your eligibility to use the platform (including age verification), process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners, and respond to support requests. This processing is necessary for the performance of the contract between you and 89dk.
Security, Fraud Prevention & Legal Compliance
Technical data, financial data, and usage data are processed to detect and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and other violations of our Terms & Conditions. We are legally required to conduct Know Your Customer (KYC) checks and to retain certain transaction records in accordance with applicable anti-money laundering obligations.
Responsible Gaming
Usage data and responsible gaming data are analysed to identify patterns of play that may indicate problem gambling behaviour. Where such patterns are identified, 89dk may reach out proactively to offer responsible gaming tools or information. This processing is undertaken in the legitimate interests of player welfare and safe gambling.
Platform Improvement & Analytics
Aggregated and anonymised usage data is used to understand how players interact with the 89dk platform, identify technical issues, test new features, and improve the overall user experience. This data is processed in a form that does not identify individual users.
Marketing Communications
With your consent, 89dk may use your contact data to send you promotional communications about bonuses, tournaments, seasonal offers (such as BPL cricket promotions, Eid special bonuses, or Pohela Boishakh celebrations), and new features. You may withdraw your consent to marketing communications at any time by contacting [email protected] or updating your communication preferences in your account settings.
Section 04
4. Data Sharing & Third Parties
89dk does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment processors: Financial data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners to process deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations and process only the minimum data required to execute your transaction.
- Identity verification providers: For KYC purposes, identity documents may be shared with third-party identity verification service providers engaged by 89dk. These providers are contractually bound to process your data only on our instructions and to maintain appropriate security measures.
- Game content providers: Technical session data may be passed to licensed game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of delivering game content and recording game round outcomes. These providers do not receive personally identifiable information beyond what is technically required to operate the game session.
- Analytics and platform tools: Anonymised and aggregated usage data may be shared with analytics platform providers to help us understand platform performance. No personally identifiable information is included in these data transfers.
- Legal and regulatory authorities: 89dk will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or legal process. We will notify affected account holders of such disclosures where we are legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of substantially all of the assets of 89dk, personal data held by 89dk may be transferred to the acquiring entity. Account holders will be notified of any such transfer and the privacy implications before it takes effect.
Section 05
5. Cookies & Tracking Technologies
The 89dk platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the platform to remember your preferences and session state between page loads and visits.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security checks. Required for the platform to function. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembering your language preference, display settings, and recently played games to personalise your experience. | Up to 90 days |
| Analytics | Tracking aggregated page views, session duration, feature usage, and error reporting to help us improve the platform. Data is anonymised before processing. | Up to 12 months |
| Marketing | Identifying which promotional campaigns or pages led to account registration or deposit activity, to help us deliver more relevant offers to consenting users. | Up to 30 days |
You may control and manage cookies via your browser settings. Most modern browsers allow you to refuse some or all cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling strictly necessary cookies will prevent you from logging in to your 89dk account and using core platform features.
In addition to cookies, 89dk uses server-side logging to record IP addresses, request timestamps, and error events for security and debugging purposes. These server logs are retained for a maximum of 90 days before automatic deletion.
Section 06
6. Data Security & Retention
89dk takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers
- Encryption at rest for all databases containing personal and financial data
- Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Multi-factor authentication requirements for all internal staff accounts with access to production systems
- Automatic session timeout for inactive user accounts after a defined period of inactivity
- Audit logging of all administrative access to systems containing personal data
Data Retention Periods
89dk retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following general retention principles apply:
- Active account data: Retained for the duration of your account plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations.
- Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of the transaction.
- Support communications: Live chat transcripts and email correspondence are retained for up to three years from the date of the interaction.
- Marketing data: Contact data processed for marketing purposes is retained until you withdraw consent or for a maximum of two years from your last interaction with a marketing communication, whichever is earlier.
- Server logs: Technical logs are automatically purged after 90 days.
Section 07
7. Your Privacy Rights
As a registered 89dk account holder, you have a number of rights over your personal data. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 calendar days of receipt.
Right of Access
You have the right to request a copy of all personal data that 89dk holds about you. We will provide this in a clear, structured format within 30 days of your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update your name, contact details, and address directly via your account settings.
Right to Erasure
In certain circumstances, you may request that we delete your personal data. Note that this right is subject to legal retention obligations — we cannot delete transaction records that we are legally required to retain for anti-money laundering compliance purposes.
Right to Data Portability
You may request a machine-readable export of the personal data you have provided to 89dk, in a format that allows you to transfer it to another service provider if you choose to do so.
Right to Restriction
You may request that we restrict our processing of your personal data in specific circumstances — for example, while a disputed accuracy claim is being investigated. Restriction does not mean deletion; your data is retained but not actively processed.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though such objections are subject to a balancing assessment by 89dk.
Section 08
8. Contact & Data Enquiries
If you have any question, concern, or complaint relating to this Privacy Policy, the way 89dk handles your personal data, or the exercise of any of your privacy rights, please contact the 89dk support team using the details below. All data-related enquiries are handled with care and treated as confidential.
| Enquiry Type | Contact Method | Response Time |
|---|---|---|
| General Privacy Questions | Email: [email protected] (subject: "Privacy Enquiry") | Within 3 business days |
| Data Rights Requests (Access, Erasure, Portability, Rectification) | Email: [email protected] (subject: "Data Rights Request") | Acknowledged within 5 business days; resolved within 30 calendar days |
| Data Breach Reports or Security Concerns | Email: [email protected] (subject: "Security Concern") | Acknowledged within 24 hours |
| Marketing Opt-Out | Email: [email protected] (subject: "Marketing Opt-Out") or via account settings | Processed within 5 business days |
Our support team is available via live chat and email between 09:00 and 22:00 Bangladesh Standard Time (BST, UTC+6), seven days a week including public holidays. For written data rights requests, email is the preferred channel as it creates a documented record of your request and our response.
If you are not satisfied with how 89dk has handled your data or responded to your privacy rights request, you have the right to escalate your complaint through appropriate legal channels in your jurisdiction. 89dk takes all such complaints seriously and will cooperate fully with any lawful enquiry.
Continue Exploring 89dk
Your Data Is Safe — Now Enjoy the Platform
Now that you understand how 89dk protects your privacy, explore everything the platform has to offer — live casino, cricket betting, slots, and more. For adults aged 18 and above only.